Privacy Policy
Care Across Continents (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, complete our contact form, book a call, contact us by email, phone, or WhatsApp, or use our services. Our website is intended to describe our support services, allow people to contact us, and help families arrange visits, check-ins, and related support.
1. Who We Are
Care Across Continents is a Johannesburg-based service that provides personalised, non-medical support such as companionship visits, accompaniment, check-ins, feedback, special occasion arrangements, and related support for loved ones living in South Africa. The business primarily serves northern and northwestern Johannesburg, including areas such as Randburg, Fourways, Sandton, and Bryanston.
2. The Information We Collect
We may collect personal information that you voluntarily provide to us, including:
your name
phone number
WhatsApp number
email address
location or context details
information you include in a message or enquiry
booking and appointment details
information about the person you are contacting us about
any other information you choose to share with us
The questionnaire for the website specifically anticipates use of a contact form, direct email and WhatsApp communication, and a booking form for scheduled calls.
We may also collect limited technical information automatically when you use our website, such as browser type, device information, IP address, pages visited, and basic website usage data.
3. Information About Other People
Because our services often involve a family member or loved one, you may provide information about another person when contacting us or requesting support. By doing so, you confirm that you have the right to share that information with us and that it is appropriate for us to use it for the purpose of responding to your enquiry or delivering the requested service. This reflects the business model described in the questionnaire, where families ask Care Across Continents to visit and support loved ones living in South Africa.
4. How We Use Personal Information
We may use personal information to:
respond to enquiries and contact requests
communicate with you by phone, email, or WhatsApp
arrange consultations, visits, and bookings
provide companionship, check-in, accompaniment, and feedback services
keep records of client enquiries and service arrangements
send appointment confirmations or service-related updates
improve our website and services
comply with legal or regulatory obligations
The website questionnaire specifically states that the site should send contact form emails directly to Barbara, support automatic scheduling of calls, and potentially add form submissions into a client manager with names and contact details.
5. Marketing Communications
We may occasionally send service-related updates or follow-up communications where you have contacted us, requested information, or asked us to respond. We will not send unsolicited direct marketing in a way that is unlawful, and you may ask us to stop marketing communications at any time. The Information Regulator has issued guidance on direct marketing under POPIA, and POPIA complaints can be made about unsolicited calls, SMSes, emails, or messages sent without proper consent or after opt-out.
6. How We Share Information
We do not sell your personal information.
We may share personal information only where reasonably necessary, for example:
with service providers who help us run the website or manage communications
with booking, calendar, email, or form platforms used to process enquiries
with trusted third parties where required to deliver a requested service
where disclosure is required by law or necessary to protect rights, safety, or property
We will only share information to the extent reasonably necessary for the relevant purpose.
7. Storage and Security
We take reasonable steps to protect personal information from loss, misuse, unauthorized access, disclosure, or alteration. This may include secure passwords, limited access, device protection, and reasonable administrative and technical safeguards.
POPIA sets minimum requirements for lawful processing, and the Information Regulator specifically identifies failures to secure data, unauthorized disclosure, and unlawful processing as grounds for complaint.
8. Retention of Information
We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing bookings, maintaining service records, and meeting legal, regulatory, or administrative requirements.
When information is no longer reasonably needed, we will delete it, de-identify it, or securely destroy it where appropriate.
9. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve functionality, understand site usage, and help us maintain and improve the user experience.
You can usually control cookies through your browser settings. If you disable cookies, some parts of the website may not function as intended.
10. Your Rights
Subject to applicable law, you may have the right to:
ask what personal information we hold about you
request correction of inaccurate or incomplete information
request deletion of information where appropriate
object to certain processing
withdraw consent where processing is based on consent
ask us not to send you direct marketing communications
The Information Regulator states that complaints may be lodged where an organisation fails to respond to rights requests such as correction, deletion, or objection.
11. Complaints
If you have a privacy concern or complaint, please contact us first so we can try to resolve it.
If you believe your personal information has been processed in a way that violates POPIA, the South African Information Regulator provides a complaints process. The Regulator explains that complaints may include unauthorized sharing, failure to secure data, collection without proper knowledge or consent, unlawful processing of sensitive information, or failure to respond to rights requests.
12. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. You should read their privacy policies separately.
13. Children’s Information
Our website and services are not directed at children. We do not knowingly collect personal information directly from children through the website without appropriate authority or legal basis. If you believe a child’s information has been submitted improperly, please contact us so we can address it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date. Continued use of the website after changes are posted means you accept the updated policy.
15. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Care Across Continents
Johannesburg, South Africa
Phone / WhatsApp: 083 321 6833
Email: info@careacrosscontinents.com